Here are some answers to our most asked questions.
How big are your inflatables?
Our units range anywhere from 22′ tall to 8′ tall, and 54′ long to 10′ long. We ask that you allow 5-8 feet, if possible, clearance around the unit for electrical cords/hoses to be far enough out of the way as to not present a trip hazard.
How Many People can get on your inflatable at one time?
Each type of unit has its own guidelines and specifications. As a good rule of thumb the larger/older the person, the less you can have inside a bounce house/combo unit at one time. Slides – no more than 2 at the top, 1 going up the ladder and 1 in the pool area at one time. Slip n slides are used one person at a time. Bounce houses maximum use is 8-10 children at a time.
What kind of power outlets do I need?
Our units use blowers that are anywhere from 1HP to 3HP at any given time. These pull anywhere from 7-15 amps during use. Typically, one designated outdoor outlet will be sufficient enough to run one blower. We have, however, in the past with the older model homes, businesses, and churches, discovered that even one designated outlet is not enough and causes a breaker to trip. When in doubt, we do have generators for rent for $15.00 per generator.
I need to rent a generator. How many things can be plugged into that at one time and how long will it run?
Our generators can run 2-4 blowers at a time, and will run for 6-8 hours with the gas we provide. If more run time is necessary and you need to add more gasoline, we ask that you use unleaded fuels (E87).
How can I see what items you have available for my event date?
All of our items are pictured on our website and listed in categories for your convenience. To see if an item is available for a particular date, you can either contact us via phone, or attempt a booking. The system will not allow you to complete your reservation if there is a scheduling conflict. There is no cost associated with getting a quote for an event.
How long can I keep an inflatable?
Our prices are daily rentals. Meaning, if you need our Inflatables for 3 hours or 14 hours, the price is the same. To get the most out of your rental, when making your reservation, select the time that you want us to have the unit set up by and then the earliest time you want us to come collect the unit.
I want to keep your inflatable for more than one day, how does that work?
Since many parties start in the afternoon, our system designates the first day as up to 14 hours which is the maximum number of sunlight hours in a day. If you need this item for longer, an additional $25.00 will be charged for the next 24 hours.
What does “local area” mean?
We are located in Lugoff, SC and we use McDonald’s at the cross streets of US Highway 1 and Highway 34 as the center of our “local area.” If your party location is within a 25 mile radius from that location, you are in our local area. We use MapQuest and Google Maps to determine local area and out of area fees.
I am outside of your “local area.” Do you charge to deliver?
There are delivery fees for those who live outside of our local area. These fees are based on how many miles outside of the area you are.
25.01- 50 miles -$25.00 fee
50.01-75 miles – $50.00 fee
75.01 and up – $75.00 fee (minimum of $300.00 rental order)
At this time, we cannot service anyone outside of the state of South Carolina, since other states have specific guidelines regarding inflatable rentals.
Can I pick up an inflatable instead of having you deliver?
Our insurance company only allows customer pick up of bounce houses and small combos only.
We carry an active policy through the Cossio Insurance Agency based in Greenville, SC and a copy of our certificate can be requested at any time.
Do I need a grassy surface to set an inflatable up on?
Not necessarily. We use long metal stakes to secure our units to the ground whenever possible. If this is not possible, we are equipped with 50lb sandbags for use on hard surfaces such as asphalt, pavement or indoor events.
I will be using a waterslide or slip n slide, what kind of prep to my yard do I need to do?
We ask that you pick up any stray toys, trash, animal feces etc. that may be in the area you want to use. It is a good idea not to place the unit on an area of freshly mowed grass that has clippings still present. Heavily sandy areas and fresh clipped grass will be tracked on and into the unit, and can make for a messy party. We will show you how much water pressure to use when we set up your inflatable. It is not necessary to turn the water on at full speed. Doing this, will cause puddles and unnecessary mud. It will also cause the air to be displaced by the excessive weight of the water and injury could occur. If you amass too much water in the pool area just step on the edge, let the water drain and begin again. If this happens too quickly you need to dial back your water pressure. The purpose of the water is to make the surface slick.
Do you clean your inflatables?
Every effort is made by us to clean and dry out our Inflatables before they come to you. Sometimes, during the folding process some grass/dirt/sand from the bottom of the unit will be knocked loose and be found inside the unit. Also, during our heavy months of the summer when our slides are used with water, the inside of the unit may hold a little more water than normal. We are not able to climb inside our units between the seams, and dry them out, so during the folding process some of the water between the seams may seep out.
Can your items be used as waterslides?
For an item to be used as a waterslide instead of a dry unit there is an additional fee of $25.00. All the combo units and slides (except the Jr. Dragon) can be converted to water units. Slip n slides are water use only. If a dry slide is selected and water has been added to the unit an additional $25.00 fee will be assessed. None of our stand alone bounce houses or obstacle courses are able to be used as a water unit at this time.
Do you require deposits when reserving an inflatable?
Deposits are not required, but will not be turned down.
What do I need to do to reserve an inflatable?
You can click on our “Reserve Now” button and fill out the form or you can call us at 803-608-2531 to speak to a representative who can assist you with the reservation process.
I’m not sure what I want; can you hold an item until I decide?
All of our items are first come, first serve. Since deposits are not required, it is a good idea to reserve what you want and then contact us to make any future changes.
Do you offer any type of discounts?
We try to be as affordable as possible, and we run several specials at any given time. The majority of our specials are one time use only, meaning you cannot combine them with any other offers. The only discount that is combinable is our Military discount. Discounts are taken on inflatable use only. Equipment, Concessions and delivery fees do not qualify for any discounts.
What about sales tax or other hidden fees?
We are a registered business with the State of SC and the Federal Government; this requires us to charge sales tax on all of our items. To streamline this process, we have built this tax into all of our items. We do not charge any hidden fees, meaning the price you see is the price you pay.
When I reserve an item online, why do you need my phone number and email address?
A phone number is needed just in case our delivery people are unable to find your party location or any other reason we may need to contact you regarding your reservation. Your email address is used to send you the rental agreement, which has our guidelines for inflatable use and a breakdown of your reservation including the price. You will also get an email from us at the end of your event asking for your input on how satisfied you were regarding your rental. We do not sell our customer’s information.
I made my reservation online, now what?
One of our representatives will contact you within 24 hours to confirm your reservation and to finalize your selections. This step is required to guarantee your rental. During this conversation, we will go over your order with you and help you apply any discounts you may have missed during the reservation process.
How can I confirm you will actually be arriving on the day of my party?
24 hours prior to your event, we will contact you by phone or social media, whichever way you initiated contact with us. At that time we will tell you what time we estimate we will be arriving at your location to set up. We come out in advance of your event in enough time to compensate for traffic and delays at other deliveries as to not delay the start of your event.
When do I pay?
You can pay any time after your reservation is completed, however we do not require payment until we drop off your item. We accept all forms of payments, Cash, Credit Card/Debit Card, or Checks. If payment in full is not remitted when the set up of the unit is complete, unless prior arrangements have been made with management, R&S Inflatables staff will remove the unit and all equipment and consider this a canceled event. We will not return later in the day to set up as this causes a delay to our other customers. If there are payment questions or concerns, we encourage you to reach out to us prior to your event. Most of the time we are able to work with you.
The forecast looks bad the day I am going to rent, what happens now?
We make every effort to look at the forecast prior to setting up the units. When we make contact with you prior to your event and the weather looks bad, we will discuss this with you. Typically, rain is not an issue, although we don’t want our bounce houses or obstacle courses getting wet since they are not set up for wet use. Thunder, lightning, and high winds are unsafe for inflatable use. We follow baseball guidelines regarding lightning strikes. Wind speeds must be less than 15mph for safe use of an inflatable. We will work with you if you have to reschedule or cancel your event due to weather. If you decide to continue with your event and we set up you will be charged in full for your event. We reserve the right to cancel due to inclimate weather if we feel that the safe use of our equipment is in question due to the forecast.
It is thundering and there is lightning what do we do?
When there is thunder and lightning present we ask that you turn off any water to the units, discontinue use of the unit, and power them off. If, following baseball guidelines, the weather breaks you may power the units back up, turn on the water and continue using the units. As a reminder, if the weather turns bad and you can only use the unit for part of your party, this will not qualify you for any refunds or credits for inflatable use.
What if I have a question not answered here?
We are a home based business and you can contact us at any time at 803-608-2531 with any further questions or concerns. We may not always get to the phone when it rings but if a voicemail is left, we will return your call. If you prefer the texting option we do have that ability, but please note as this is a home based business we may not be able to return your messages immediately. Every effort is made to return them within the hour.